IT 2.0 Establishment Portal Needs Enhancement
The current IT 2.0 Establishment Portal does not accurately reflect the workload handled at various levels, particularly at Sub Offices (SOs). Several critical tasks remain unaccounted for, leading to an inaccurate assessment of the manpower requirement. Below are some key areas that need immediate attention and enhancement:
BOs Workload Management at SO: The workload managed at SOs for Branch Offices (BOs) is not included in the portal.
Time Coefficient Factor: The 45-minute coefficient factor allowed before 2019 has been removed, citing computerization. However, network downtime, software issues, and slowness are not factored in.
Supervision Over BOs at SOs: Although BOs are separate profit centers, the supervision and management activities performed at SOs are unclear in the portal.
Verification of Large Withdrawals: For all withdrawals exceeding Rs. 20,000 at BOs, secondary verification at SOs and signature verification (SS) is mandatory, adding a significant workload.
Delivery & Updation at SOs: Articles delivered at BOs require updating in the SO workload.
IPPB Verification at SOs: Daily verification of IPPB transactions at BOs is a growing and time-consuming task.
Half Margin Verification Memos: Memos must be sent to SDHs for withdrawals above Rs. 10,000, requiring dedicated efforts.
Annual Interest Posting: Interest posting for all SB and SSA accounts at BOs every April is a major workload.
Special Error Book Maintenance: Tracking and reporting special errors at respective levels is not accounted for.
Manual Registers & Forms: Many registers, especially in SB branches, require manual updates and maintenance.
CRM Portal Complaints: Logging into the CRM portal and attending complaints is a daily task.
KYC Form Processing: KYC forms need to be entered in the Karnataka Post portal and sent to HO.
LB Clearance & PMA Updation: Includes delivery of Vishwakarma tool kits, which requires video capture and takes time.
Printing of ePosts: This operational task is not factored into workload calculations.
BOs PA & Supervisor Workload: Their work is not included in the portal.
Verification of AML Alerts: A crucial compliance task requiring manual effort.
Additional Responsibilities:
Queue maintenance by MTS
Attending Google Meet sessions
Handling all IPPB-related work
Indenting to PSD
RMFM and register maintenance
Error entry on mails work
Managing non-migrated certificates and accounts
INOP register maintenance
SA attending technical issues
Cross-checking philately stamp stock
Cross-checking BD products and their sale through AT
Passbook Printing: Printing of passbooks for transactions beyond cash is not accounted for.
Mail Correspondence & Communication: Email checks, WhatsApp responses, and general correspondence take up a significant portion of time.
Swachh Bharat Activities: Cleaning drives, hardware, and electrical maintenance need inclusion in the workload.
CIF Modifications & Mergers: Currently considered nil in the portal, but require significant effort.
Additional Workload Considerations
Preparation & Dispatch of Half Margin Memos: A substantial administrative burden.
Closure under INOP & SCWF: Takes more time compared to counter closures.
Liability Creation for Cheque Issues: Involves additional steps at the counter.
ECS Closures: More time-consuming than standard account modifications.
NEFT/RTGS Transactions: Handled at counters, adding to workload.
Stock Maintenance & Supply: Managing PBs, cheque books, and other supplies for SOs.
AML & FRMU Alerts: Settlement and processing involve thorough verification and reporting.
DPB Issue Processing: Yet another compliance burden not accounted for.
Conclusion
The current IT 2.0 Establishment Portal fails to capture the full extent of tasks handled at different levels, particularly at SOs and BOs. There is an urgent need for enhancement to ensure fair workload assessment and manpower allocation. The inclusion of these overlooked tasks will result in better resource management and operational efficiency across the establishment.
