Streamlined Handling of HDMS Tickets for CEPT Applications
Centre for Excellence in Postal Technology (CEPT), Bengaluru
Dated: 17-01-2025
The Centre for Excellence in Postal Technology (CEPT) has issued new guidelines to streamline the handling of HDMS (Helpdesk Management System) tickets for applications developed and managed by CEPT. The goal is to eliminate duplication of efforts and ensure a more efficient resolution process.
Key Instructions for Field Units:
- Raising Tickets via HDMS:Field units are requested to submit issues only through the official HDMS platform to avoid unnecessary duplication.
- URL: https://cept.gov.in/
- Use your existing login credentials to report issues related to:
- DARPAN
- Data Sanitization
- GDS Online
- Establishment Review Solution
- Escalation Protocol:If an issue remains unresolved for more than three days, an escalation email may be sent to servicedesk.cept@indiapost.gov.in.
- Subject Format for Escalation Emails:
- Include the ticket number, module name, and a brief description of the issue.
- Examples:
Ticket number_DARPAN Login Issue - RegTicket number_DATA SANITIZATION Role Mapping Issue - RegTicket number_ESTABLISHMENT Office Name Not Displayed - Reg
Objective:
These steps aim to:
- Streamline communication between field units and CEPT.
- Reduce redundancy in issue reporting.
- Facilitate faster resolution of technical issues.
Circular Distribution:
This information has been circulated to all concerned, including:
- Chief Postmasters General
- DDGs, Dak Bhawan, New Delhi
- Group Officers of CEPT
- Assistant Director, CEPT Mysore (requested to upload this circular on the India Post website).
Field units are encouraged to adhere to these guidelines strictly and ensure the information reaches all relevant stakeholders.
For further assistance, please contact the CEPT Helpdesk through the HDMS portal.
Issued by:
General Manager,
Centre for Excellence in Postal Technology, Bengaluru-560001
