Postal eKYC has been reverted due to technical issues

Resolving eKYC and CTM Menu Issues

This article provides a guide to address the technical issues related to the eKYC-related patches and CTM menu options. Due to technical reasons, eKYC-related patches have been reverted, and options previously visible on Saturday are no longer available. To resolve the reported issues, follow the steps below:

Steps to Resolve eKYC-Related Issues

1. Clear Temporary Files and Browser Cache
   Issues reported by Post Offices can often be resolved by clearing temporary files and cookies. Follow these steps:

   a. Clear Temporary Files:

   • Open your browser settings.
   • Navigate to the Privacy and Security section.
   • Clear Cookies and Cache by selecting all checkboxes.

   b. Clear Java Temporary Files:

   • Press Windows + R to open the Run dialog box.
   • Type cmd and press Enter to open the Command Prompt.
   • In the Command Prompt, execute the following command:

     
     Copy code
     del /s *.js
     

   • Press Enter to delete JavaScript temporary files.

   c. Clear Browser History:

   • Access the browser's History menu.
   • Select Clear Browsing Data, and ensure all relevant options are checked.

2. Test the Fix:
   After clearing these files, restart the browser and check if the eKYC-related functionality works as expected.

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Resolving CTM Menu Issues

For users facing issues in the CTM menu (e.g., "Post Option is Not Available"), follow these steps:

1. Run the annie_cleanup Script:

   • Open the Command Prompt as described earlier.
   • Run the annie_cleanup script to remove residual files:

     cmd
     annie_cleanup
     

2. Relogin:

   • After running the script, log out and then log back into the system.
   • This should restore the missing options in the CTM menu.

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Conclusion

By following the above steps, users should be able to resolve both eKYC-related issues and problems with the CTM menu. Ensure to perform the steps systematically and verify functionality after each action.

For further assistance, feel free to contact the technical support team.