DOP CBS Finacle issues resolution steps/guide

How to Clear Browsing Data and Optimize Internet Explorer for Finacle Access.

Download DOP CBS Finacle issues resolution steps/guide in PDF

If you're experiencing issues with Finacle while using Internet Explorer, clearing browsing data and temporary files can often resolve the problem. This guide outlines step-by-step instructions to optimize Internet Explorer for seamless Finacle login and usage.

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Step 1: Clear Browsing History in Internet Explorer

1. Open Internet Explorer.
2. Navigate to the Tools menu (or press Alt + X).
3. Click on Delete Browsing History.
4. In the pop-up window:
   • Untick: "Preserve Favorites website data."
   • Tick all other options:
     • Temporary Internet Files
     • Cookies
     • History
     • Download History
     • Form Data
     • Passwords
5. Click on the Delete button.
6. Close Internet Explorer after completing the deletion process.

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Step 2: Clear Temporary Files

1. Press Windows Key + R on your keyboard to open the Run dialog box.
2. Type %temp% and click OK.
3. A folder will open showing temporary files. Follow these steps:
   • Press Ctrl + A to select all files.
   • Press Delete to remove the files.
   • If you encounter any errors, tick the checkbox for "Do this for all current items" and click Skip.
4. Close the folder after completing the deletion.

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Step 3: Delete System Temporary Files

1. Press Windows Key + R on your keyboard to open the Run dialog box again.
2. Type temp and click OK.
3. A new folder will open with system temporary files. Repeat the steps:
   • Press Ctrl + A to select all files.
   • Press Delete to remove the files.
   • If some files cannot be deleted, select "Do this for all current items" and click Skip.
4. Close the folder after the process is complete.

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Step 4: Update Compatibility View Settings

1. Open Internet Explorer and navigate to the Finacle login screen.
2. Go to the Tools menu and select Compatibility View Settings.
3. Check if indiapost.gov.in is listed in the text box:
   • If yes, click the Add button.
   • Then, close the Compatibility View Settings window.
4. Reload the Finacle page.
5. Log in and start your work.

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Additional Notes

• Clearing temporary files and updating compatibility settings can improve the browser's performance and resolve login issues with Finacle.
• Repeat these steps periodically for consistent performance, especially if you notice delays or errors while accessing the Finacle platform.

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By following these steps, you'll ensure a smooth and error-free experience when working with Finacle on Internet Explorer.