Operational Guidelines for Bulk Customers of Registered Articles from the Department of Posts, Ministry of Communications, Government of India Office Memorandum Summary. Download DOP Operational guidelines for Bulk customers of registered articles in PDF
Subject: Operational guidelines for Bulk customers of registered articles
Definition of Bulk Customer:
- A Bulk customer is defined as any person or entity who conducts business worth Rs. 10,000 or more in registered articles per month at a single booking office.
Customer Registration:
- Applicants must submit an application in the prescribed format (Annexure A) along with KYC documents (Identity proof, address proof, GST number, PAN Card or TAN Number).
- Designated authorities at various levels (Sub Office, HO/GPO, RMS units) will process the applications.
- The approving authority (Director of GPO/Divisional Head/Chief Postmaster, etc.) will approve/reject applications and assign a Customer ID.
Booking Process:
- All bookings must be made through system software; manual booking is not allowed.
- Bulk customers must present consignments in MS-Excel format with required details (Customer ID, sender/receiver details, barcode, etc.).
- A provisional receipt (Annexure B) will be issued upon receiving articles, subject to verification.
- Articles must bear specific markings and information as detailed in the guidelines.
Payment Options:
- Payment can be made at the time of booking or through advance deposit facility.
- For advance deposit, a minimum deposit of Rs. 1,000 is required, managed through CRM portal.
Monthly Statements:
- A monthly statement of invoices/receipts generated for each customer will be issued by the 1st of every month.
- Statements will detail GST calculations and be sent to the customer, Divisional Office, and others as necessary.
Accounting and Review:
- Separate registers and statements (Annexure C and D) will be maintained for each bulk customer at booking offices and approving authorities.
- Records will be preserved for two years after account closure.
- Regular reviews will be conducted by Regional Postmaster General and Chief Postmaster General.
Conclusion: The guidelines aim to streamline the process for bulk customers of registered articles, ensuring compliance with tax regulations and efficient service delivery through the postal network.
