IPPB Introducing Self-Service Freezing of Customer Accounts via SMS
We are pleased to announce a new, convenient feature for our valued customers: the ability to freeze their accounts using a simple SMS command from their registered mobile number. This feature empowers customers to take immediate action in case of any unauthorized transactions or compromised OTPs, without the need to contact our call center or visit a banking outlet.
How to Freeze Your Account via SMS
To freeze your account, follow these straightforward steps:
Step 1: Compose a new SMS from your registered mobile number.
Step 2: Type the following command:
FREEZE <Space> <<Account Number>>
Replace <<Account Number>> with your actual account number.
Step 3: Send the SMS to 7738062873.
Why Use This Feature?
- Instant Response: Freeze your account immediately upon detecting any suspicious activity.
- Convenience: No need to wait on hold or visit a branch; simply send an SMS from anywhere.
- Security: Protect your funds by preventing unauthorized transactions promptly.
User Guide
For detailed instructions and further information, please refer to the attached User Guide. It provides comprehensive steps on how to use the SMS freeze functionality effectively.
Important Notes
- Ensure your mobile number is registered with us to use this service.
- This feature is designed to provide you with peace of mind and control over your account's security.
Get Started Today
We encourage all our customers to take advantage of this new self-service functionality. Should you have any questions or require assistance, please consult the User Guide or contact our customer support team.
Thank you for choosing us as your trusted banking partner. We remain committed to enhancing your banking experience with innovative solutions.
