Contents. Download IPPB SANDESH App User Manual in PDF
1.0 Introduction .........................................................................................3
2.0 Important terms and definition .....................................................3
3.0 Purpose, significance and importance..........................................3
4.0 Process: Application User (End user/ Employees) facing: App Side ...............................................4
5.0 Reports and Analytics .......................................................................6
6.0 Delegation and Authorization................... ..............................6
7.0 Escalation Matrix...................................................... .......................6
8.0 Exception Management (Error Scenarios)..................................6
9.0 Annexure and Format.......................................................................7
10.0 Frequently Asked Questions........................................................7
1.0 Introduction IPPB is introducing an exciting new internal communication application – “Sandesh by IPPB” which is designed exclusively for India Post Payments Bank [“IPPB”] Employees/ End users/ Individual BC, to streamline the way IPPB connects, collaborates, communicates and stay informed. At IPPB, we understand the importance of effective communication in fostering productivity, boosting employee/partner/End Users engagement, and ultimately driving business success. Considering requirements of IPPB, IPPB developed user-friendly SANDESH app that caters specifically to the needs and dynamics of our organization. Sandesh will be the first communication application which will help IPPB to connect directly with the Endusers/IBCs/Executives and with an added advantage of taking preliminary feedback and inputs. This SOP is for detailing the benefits to a user and navigating/using the application to read/browse the content.
2.0 Important terms and definition
• DOP: Department of Post
• EU: End User
• IBC Individual Banking Correspondent
• MDM: Mobile Device Management
3.0 Purpose, significance and importance Key features and benefits our Sandesh by IPPB application brings to the table:
• Seamless Collaboration: The app provides a centralized platform for employees/ End users/ IBC to access all rich media communication (Texts, Images, Audio, Video, file attachments, PDF, etc.,) from IPPB regardless of the physical location.
• Instant Messaging: With Sandesh app, employees/partners/end users can connect instantly and efficiently, enhancing responsiveness and reducing communication barriers.
• News and Announcements: Stay up-to-date with the latest company news, updates and announcements through the app's dedicated news feed. Never miss out on important information again!
• Notifications: Receive important updates and notifications, so you never miss a beat.
• Responses and Feedbacks: Gather valuable insights and feedback from you through interactive response buttons and feedbacks. Engage you and make data-driven decisions with ease.
• Mobile Accessibility: Access the app on your mobile device, ensuring you stay connected even when you're on the go.
4 Sandesh By IPPB App will not only enhance internal communication but also foster a stronger sense of unity and collaboration among our employees/Partners/ end users. We truly believe that better communication leads to a more productive and engaged workforce. Sandesh by IPPB app will be pushed to end user devices through MDM Application and to IPPB employees/IBCs via APK through drive link/ mail.
