Unified DARPAN App (DARPAN 2.0) FAQs (Frequently Asked Question and Answers). Download DARPAN 2.0 FAQs and Suggestions in PDF
Q1. How much time required for getting virtual data for opening BO BAG?
In SOP it says every 30mins the data exchange happens between CSI and RSI.
In most cases virtual data is not received
Q2. Darpan app not opening
Network issue, issue will be resolved after connecting in good network
Q3. B.Os getting same user details in DARPAN app
Try deleting DARPAN folders in MY FILES option of the user for whom the BO is showing wrongly and after deleting those DARPAN folders then restart the mobile and try again login
Q4. Wrong user credentials
Reset password after reset go to change password put your user id and password :Darpan@123 Then change password as you chose then login Darpan app issue will be resolved
Q5. BPM has not done any CSC Transactions but BODA shows XXXX/- csc transactions
BPM has entered CSC transactions amount in Data entry option.
Data entry tool in Device is for, IPPB, D cube, CSC transactions.
Q6. Location not set error
For location issue Please try this
In the Darpan app we need to click on the location symbol with flight mode and wifi mode 3 to 4 times outside of the building…
Q7. OTP verified but exception occurred
Restart device and try
Q8. PLI/RPLI transactions were successfully performed but the wallet balance was not raised.
BPM had by mistake selected the cheque option instead of cash option. BPMs may be instructed to have caution while selecting the option of payment.
Q9. If BPM has not generated BODA yesterday and done day end directly. Today he is unable to do the day begin and even BODA generation for yesterday.
If you get this error, do the following…
➖ Go to - Settings
➖ Off automatic date change option
➖ Change date of (BODA not generated date)
➖ Login in app.
➖ Generate Boda Report And again go to setting Change date setting as automatic. we can generate BODa up to 15 days
Q10. Those who don't get location in delivery module in DARAPAN APP #UDAA
➠ First open Google Maps on the phone and click Set Location Button ⎈ on the right side and adjust the location.
➠ If the app crashes while clicking on this option in Google Maps, turn on Airplane Mode 🚀 on your mobile and try again.
➠ In this way, go to the Settings of the phone and make sure Allow All The Time.
Q11. Unauthorization error
Restart device and try. Issue will be resolved, after same issue, clear app cache & data.
Q12. RD default fee showing ₹ 2 instead of ₹ 2.5
If there is a fraction figure in the RD Default fee, the fraction amount is not coming in BODA report
Q13. High value withdrwal approved by account office prior to Darpan. 2.0. But now data not available for withdrawal.
Cpc will cancel that old lien. Send mail
Sir, if multiple High valve approved by SO, automaticaly goes in lien. Plz send mail CPC for cancel.
Q14. COD amount not increased in the wallet amount after showing delivery of COD
COD might have been received as normal registered article while opening bag manually.
Contact CEPT support team for resolution. BPM should be cautious when received COD articles while opening bag manually.
Q15. How to book VPMO
Go emo booking, in message select vpmo Next coloumn select vp number and proceed
Q16. OTP not received
1. First check device is connected to the internet.
2. Check the correct employee id and password is entered.
3. Fresh OTP is entered.
4. Do not click multiple times for OTP if OTP is not received, give a break of 2 minutes. Then click again on get OTP.
5. Clear Messages of message memory. Even after doing all these OTP not coming then msg in this group. It will be solved.
Q17. High value wdl, approved by AO, BPM getting No Pending Requests error
For high value withdrawal lien marked issue before DARPAN rollout
Please Use EXCW menu Function Modify.. Enter account ID, Enter Request ID, Click Go..
Action : Select 'RA-Reject Approved' Reject Reason : Select 'Rejecting approved request'
Use EXCW select Inquiry function, enter Account ID, then use searcher to know Request ID.
A new request will have to be raised.
Old requests will not flow to the new device
Q18. In case of Special Remittance after creating request in Darpan, Request is not appearing in AO/SAP. What is the estimated time for Request flow from Darpan to AO.
Special remittance option in Darpan was designed to intimate the cash requirement of BO to SO alone.
In present scenario the BPMs were intimating the cash requirement over phone or through device the same was viewed by SO under tcode ZFI_BOCR. SO would acknowledge this requirement and do the process as before in ZFFV50 and send cash physically or in account/cash bag
