Any issues related to Unified DARPAN Android Application and Issues related to Pre and Post Rollout Activities may be raised through HDMS Portal only. The SOP is shared for information. Circle SPOC`s may instruct the Divisions to raise tickets on CBS/CSI/PLI Transaction related issues in Service Desk only not in HDMS.
Post office employees can access DOP HDMS Portal in the below mentioned Link
DOP employees can have more details on HDMS portal in the below Link
https://www.postalstudy.in/2022/06/dop-hdms-dop-recently-revamped-hdms.html#gsc.tab=0