STANDARD OPERATING PROCEDURE (SOP) ON HDMS FOR Unified DARPAN ANDROID APPLICATION by CENTRE FOR EXCELLENCE IN POSTAL TECHNOLOGY (CEPT).
Download DARPAN 2.0 HDMS SOP in PDF
The following workflow has been designed in the DARPAN HDMS portal for raising tickets.
1. Sub Office and Head Office will login to https://cept.gov.in with the user ID and Password used for logging into MIS portal.
2. After login, the Sub Office/ Head Office to click on DARPAN link to raise the tickets on issues related to DARPAN ANDROID APPLICATION other than CBS, CSI, PLI, RPLI and IPPB. Issues related to CBS, CSI, PLI, RPLI to be raised in Service Desk.
3. Click on “Add Ticket” to raise new ticket.
4. In the next screen, the subject and description of the issue to be entered.
Home >>Add Ticket
Office name : Bailhongal S.R. Chowk S.0
Division : Belagavi Division
Region : North Karnataka Region
Circle : Karnataka Circle
Subject :
*ProblemDescription:
(Note: Maximum 5000 Charecters only.)
* Indicates mandatory field.
5. Upon submitting, a complaint ID will be generated. This is to be noted for future reference. Dear User, Your complaint is successfully registered . Please Make a note of Complaint ID:TIC21000405820
Role of Divisional Office
Once the ticket is raised by Sub Office or Head Office, the ticket will now be visible in Divisional login in the link “Pending tickets”.
Divisional office to click on “View and Reply” for each ticket. Pending Complaints:
Based on the issue, either Division can give a reply to the complaint and close the ticket or assign the ticket to region for further resolution.
Role of Regional Office
Regional Office can give a reply and close the ticket or if further resolution is required, the ticket can be assigned to Circle Office.
Role of Circle Office
Circle Office can give a reply and close the ticket or if further resolution is required, the ticket can be assigned to CEPT.
