Training Handbook on Post Office Savings Bank (POSB)/Savings Certificate (POSC) death claim settlement by Mangaluru Division

A TRAINING HANDBOOK ON POST OFFICE SAVINGS BANK / SAVING CERTIFICATE DEATH CLAIM SETTLEMENT

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Download Training Handbook on Post Office Savings Bank/Savings Certificate death claim settlement in PDF

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Timely settlement of claims is our commitment Let us enrich our knowledge on settlement of claims expeditiously. Let claimant be delighted by our services.......

Issued by:

Office of the Senior Superintendent of Post Offices

Mangaluru Division, Mangaluru 575 002

Senior Superintendent of Post Offices, Mangaluru Division, Mangaluru-575002.

© :0824-2218400/ 2212305 (©) 94482 91072

Preface

The settlement of death claims in Savings Bank and Savings Certificates is one among the core functions in Savings Bank section of the Department. Since the year 2010 many changes have taken place in the rulings on the subject to facilitate the settlement of claims more flexibly. The purpose of preparing this study material is to impart an effective training to the staff of our Divison in the light of various SB Orders and instructions on the subjed which are already appended in POSB (BS Manual. But, this training material is not exhaustive. The rulings contained in CBS Manual and all other SB orders is used from time to time on the subject needs to be referred by the Claim Sanctioning Authorities. 

This material is only for training purpose in Work Place Training Centre, Mangaluru and not a reference book for any purpose. However, we will be grateful to you if our effort in compiling this is useful to you to some extent. The suggestions to improve this Book [Training Material] are always welcome. The material contained in this publication is meant for training purpose only. It should not be quoted in any judicial or quasi- judicial proceedings or used for any administrative purpose.

Place: Mangaluru.

Date: 20.04.2023

Senior Superintendent of Post Offices Mangaluru Division, Mangaluru 575 002

Training Handbook on Post Office Savings Bank (SB)/Savings Certificate (SC) death claim settlement Table of Contents:

Sl No.	Post Office Savings Bank (SB)/Savings Certificate (SC) death claim settlement Contents	PAGE No.
1	Settlement of claims in various types of Post Office Savings accounts.	4
2	Claims relating to Accounts in respect of which Nomination exists	5
3	Nomination Scenarios	5
4	Check list of Documents to be produced for claims with nomination if claimant(nominee) wishes to close the account	6
5	Claims relating to Accounts in respect of without nomination and in which legal evidence exists:	7
6	Check list of Documents to be produced for claims without nomination and in which legal evidence exists and claimant wants account to be closed	7-8
7	Claims without Nomination / without production of legal evidence	9
8	Claim settlement Procedure	10
9	Claim processing steps	10-13
10	Comprehensive table indicating authorities empowered for claim sanction in different scenarios.	13-14
11	Additional steps and additional documents requirement scenarios in claim sanction procedure.	14-17
12	Claim payment modes	18-19
13	Aspects involved in different modes of claim payment Important aspects to be checked while submitting claim application 2020	20
14	Miscellaneous aspects relating to Claim Closure	20
15	Important aspects to be checked while submitting claim application	20
16	Regarding production of death certificate	21
17	Claims of holders not heard for more than 7 years	21
18	Claim of a depositor becoming insane or otherwise incapable of managing his/her  own affairs	22
19	Payment to minor claimants	22
20	Claim procedure in minor accounts	23-26
21	Interest calculation in claim scenarios	27-32
22	Provision of deposits in the accounts of deceased after date of death	32
23	Guideline/Best practice regarding nomination	33
24	Settlement of claims where the claimants or near relatives are residing abroad	34-35
25	Frequently Asked Questions	36-45
26	Annexure 1: Checklist for Post offices when claim document needs to be forwarded to Gazetted Head Post office or Division Office for processing.	46-47
27	Annexure 2: Form — 11 (See Rule 15 of Government Savings Promotion Rules, 2018)Application for settlement of an account of the deceased depositor by nominee or legal heirs under National Savings Scheme.	48-49
28	Annexure 3: FORM -13 (See Rulel5 of Government Savings Promotion Rules, 2018)Affidavit	50
29	Annexure 4: FORM -14 (See Rulel5 of Government Savings Promotion Rules, 2018) Letter of disclaimer	51
30	Annexure 5: FORM -15 (See Rulel5 of Government Savings Promotion Rules, 2018) Letter of indemnity	52
31	Annexure 6: Instruction with respect to documentation of Form13/14/15	53
32	Annexure 7: Application for Reconciliation Certificate for difference in the name of deceased depositor/claimant	54
33	Annexure 8: Acknowledgment of customer claim request	55
34	Annexure 9: Application to permit claim closure without Passbooks	56
35	Annexure 10: APPLICATION TO KNOW NOMINATION PARTICULARS	57
36	Annexure 11: List of documents may be accepted as ID and Address Proof of witnesses for claim application	58-59
37	Annexure 12 : CPMG Karnataka Circle instruction for settlement of DBT credits	60
38	Annexure 13: CPMG Karnataka Circle instruction for payment of Social Security Pension Credited to POSB and not withdrawn for a period of 90 days.	61-62