Parcel Sales Manual MCQ. Parcel Sales Manual Questions and Answers. Parcel Sales Manual One Liners.Multiple choice questions and answers (MCQs) on Post Office Parcel Sales Manual. MCQ. SOP, Short Notes, PPT, PDF, Quiz,Online Test, Mock Test, Previous Questions and Answers, Solved Papers, Online Test. Best Questions on Postal Circulars. Useful for Postal Exams/LDCE IPO Exam/PS Group B Exam/LGO Exams/GDS to Postman/MTS/Mail Gaurd/PA/SA Exams in postal department.
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Q1. which market comprises companies that provide logistics and postal services varying in the type of service offered, deliverying speed, weight and volume of shipment ?
Courier, Express and Parcel
Q2. As per parcel Sales Manual, Information about the products, services, prices, operation, investments etc. of the competitors is called ?
Marketing Intelligence
Q3. Person with the responsibility of maintaining relationship/managing after-sales of the customers acquired / clinched by the Department is called :
Key Account Manager
Q4. What is the full form of MI under Parcel Sales Manual ?
Market Intelligence
Q6. As per Parcle Sales Manual, specific person who has been given the responsibility of managing day-to -day operations of providing products and services to a customer based on the contractual agreement is called?
Single Point of Contact (SPOC)
Q7. As per Parcel Sales Manual, UCID refers to ?
Unique Customer ID
Q8. AS per Parcel Sales Manual, the marketing material prepared by an organization to be shared with the potential customers e.g., presentations, pamphlets, brochures etc is caled ?
Collaterals
Q9. Sales technique where a seller invites the customer to purchase more services, upgrade, or other add-ons to generate more revenue is called
Up Selling
Q10. Sales technique in which the action or practice of selling an aditional product or service to an existing customer is called ?
Cross Selling
Q11. The person responsible for leading the interaction and presentation with the identified customer is called ?
Sales Lead
Q12. The process of collecting information regarding a potential customer with whom sales opportunities can be explored is called ?
Prospecting
Q13. Identification of potential customers from a set of prospective industries by interacting with people, searching on internet, directories of market associations and other forms of market intelligence is called ?
Lead Generation
Q14. Collection of profiles of potential customers is called ?
Pool of Leads
Q15. As per parcel sales manual , a potentail customer is called ?
Lead
Q16. PNOP was undertaken by the Department to streamline parcel operations with the vision to capture at least what percentage of the CEP market share by 2026 ?
15%
Q17. PNOP was undertaken by the Department to streamline Parcel operations with the vision to capture at least 15% prcentage of the CEP market share by ?
2026
Q18. Which of the following are the 3 activities of sales as per parcel sales manual ?
Sales Target, Sales Process and Sales Monitoring
Q19. The Online dashboard To facilitate monitoring of the parcel sales activities can be accessed through
http://apps.cept.gov.in
Q20. As per Parcel Sales Manual, the Division allocates bulk sales target to (i) __________ and retail sales target to (ii) ______
Marketing Executive and Subordinate Post Offices
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