Postal Exam One Liners. Post Office Citizen Charter Quiz/MCQ, One Liners. MCQs for IPO Exam 2023, Multiple choice questions and answers (MCQs) on Post Office Citizen Charter. PS Group B Exam MCQ. MCQ. SOP, Short Notes, PPT, PDF, Quiz,Online Test, Mock Test, Previous Questions and Answers, Solved Papers, Online Test. Best Questions on Postal Citizen charter. Useful for Postal Exams/LDCE IPO Exam/PS Group B Exam/LGO Exams/GDS to Postman/MTS/Mail Gaurd/PA/SA Exams in postal department.
1. Time Limit for Delivery of First Class Mail(Letters, Postcards & Letter cards) & Registered Letter
Local - 2 Days
Metro-Metro - 2-4 Days
Same State - 2-6 Days
State Capital to State Capital - 3-5 Days
Rest of the country - 5-6 Days
Metro-Metro - 2-4 Days
Same State - 2-6 Days
State Capital to State Capital - 3-5 Days
Rest of the country - 5-6 Days
2. Time Limit for Delivery of Speed Post articles
Local - 1-2 Days
Metro-Metro - 1-3 Days
Same State - 1-4 Days
State Capital to State Capital - 1-4 Days
Rest of the country - 4-5 Days
Metro-Metro - 1-3 Days
Same State - 1-4 Days
State Capital to State Capital - 1-4 Days
Rest of the country - 4-5 Days
3. Time Limit for Delivery of Business Parcel & Second Class Mail (Parcel,Book packet, Registered Newspapers, Blind Literature packets)
Local - 3 Days
Metro-Metro - 4-5 Days
Same State - 3-6 Days
State Capital to State Capital - 4-6 Days
Rest of the country - 6-7 Days
Metro-Metro - 4-5 Days
Same State - 3-6 Days
State Capital to State Capital - 4-6 Days
Rest of the country - 6-7 Days
4. Timeline for Delivery of Money Order
Local & Between Metro Cities - 2 working days
Rest of the India - 4 working days
Rest of the India - 4 working days
5. What is the Timeline for Transfer of POSB Accounts: Request at any Head Post Office & Request at any Sub Post Office
At Head Post Office - One working day
At Sub Post Office - Three working days
At Sub Post Office - Three working days
6. Time Limit for POSB Deceased claim settlement with nomination
If presented at Head Post Office (HO) or Sub Post Office (SO) - One working day
7. POSB Deceased claim without nomination Settlement Timeline
If presented at HO or SO and within powers of HO or SO - One Working day
If beyond powers of HO or SO and within powers of Divisional Heads - Seven Working Days
If beyond powers of HO or SO and within powers of Divisional Heads - Seven Working Days
8. Issue of Duplicate POSB Passbooks
When Presented at HO - One working Day
When presented at any SO(due to physical movement of application from SO to its HO and vice versa) - 7 working days
When presented at any SO(due to physical movement of application from SO to its HO and vice versa) - 7 working days
9. Discharge of Savings Certificates at post office other than the office of purchase after transfer of certificate
Payment request at HO- One working Day
Payment request at SO (cash/transfer to savings account)- One working Day
Payment request at SO (cheque)- 3 working days
Payment request at SO (cash/transfer to savings account)- One working Day
Payment request at SO (cheque)- 3 working days
10. Transfer of Certificates
Request at HO - One working Day
Request at SO - 3 working days
Requested at any Sub Post Office in physical form issued before 01.07.2016 - 3 working days
Request at SO - 3 working days
Requested at any Sub Post Office in physical form issued before 01.07.2016 - 3 working days
11. Opening of Account/Purchase of saving certificates (after clearance of cheque)
One working Day
12. Issue of ATM card(Insta) (after receipt of complete application/documents)
One working Day
13. Closure of POSB Accounts
If account closed at HO - One working Day
If account closed at SO (for payment by cash/transfer to savings account) - One working Day
If account closed at SO (for payment by cheque) - 3 working Day
If account closed at SO (for payment by cash/transfer to savings account) - One working Day
If account closed at SO (for payment by cheque) - 3 working Day
14. Issue of ATM Card (Personalized)
30 days
15. Enabling ebanking/mbanking (after receipt of complete application/documents)
One working day
16. Issue of acceptance Letter & Issue of Policy Bond of PLI/RPLI
Time taken from the receipt of completed documents - 15 Days
17. PLI/RPLI Maturity claim settlement/Paid up value of policy/Survival Benefit payment
Time taken from the receipt of completed documents - 15 Days
18. Settlement of PLI/RPLI death claims
With/Without nomination (Time taken from the receipt of completed documents) - 30 Days
Involving investigation - 90 Days
Involving investigation - 90 Days
19. PLI RPLI Revival of policy & Conversion of policy
Time taken from receipt of completed documents - 15 days
20. PLI RPLI Issue of duplicate policy bond
Time taken for settlement on receipt of request - 10 Days
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