Sl No
|
Parcel DeEP Training Questions
|
Probable
answer
|
|
1
|
Charges of un register domestic
parcel of 420 gms is rs.
|
19
|
|
2
|
Nos of digit of registration number
of parcel is
|
13
|
|
3
|
What is the maximum weight allowed
for booking of a speed post parcel?
|
35
kg
|
|
4
|
When was the speed post services
introduced?
|
August
1986
|
|
5
|
What are the charges for speed post
parcel of 45gms other than locals
|
Rs.35+
gst
|
|
6
|
What is the provision for compensation
for loss of speed post parcel
|
Rs.1000/-
or double the speed post charges whichever is less
|
|
7
|
How much discount may be offered to
a walk in speed post customer for speed post business of rs.120000/- in a day
|
5%
|
|
8
|
In SLM 10-20-30 rule is for
|
Ideal
ppt presentation guideline
|
|
9
|
As mentioned in psm if approx. Monthly
business is more than 1 cr. Per annum the sales presentation will be made by
|
Regional
head
|
|
10
|
As mentioned in psm if approx. Monthly
business is less than or equal to 5 lakh per month, the official to make the
sale presentation will be
|
Divisional
head
|
|
11
|
With reference to parcel sales
manual CEP refers to
|
Courier
express parcel
|
|
12
|
First step of sales presentation is
|
Specific
product research
|
|
13
|
As mentioned in parcel sales manual,
if approximate business is more than 60 lakhs and less than or equal to rs.1
crore per annum the sales presentation will be made by,
|
Divisional
head
|
|
14
|
As mentioned in parcel sale manual,
if approximate monthly business is less than or equal to Rs 5 lacs per month,
the official to make the sales presentation will be,
|
Marketing
executive
|
|
15
|
Cod facility is not available in
business parcel service
|
True
|
|
16
|
Business parcel service available
for,
|
Contractual
customers
|
|
17
|
Cod facility upto Rs is available business parcel service
|
Rs
50000
|
|
18
|
Contractual customers making advance
payment will be eligible for %
additional discount
|
1%
|
|
19
|
Re direction facility is available
in business parcel service
|
False
|
|
20
|
If contractual customers provide
booking data in paper copy in prescribed format, eligible discount rate will
be reduced to
|
Half
|
|
21
|
Maximum weight limit of business
parcel
|
35
kg
|
|
22
|
In international air parcel , no
separate regn charge are collected for all the countries of destination
except
|
Nepal
and Bhutan
|
|
23
|
Minimum surface measurement for an
international air parcel
|
90
mm x 140 mm
|
|
24
|
Maximum length of international air
parcel is
|
1.05
m
|
|
25
|
The full form of UPU is
|
Universal
postal union
|
|
26
|
As per resolution matrix mentioned
in psm if resolution is to be given by dh or to be escalated to rh, the
resolution is to be communicated to the client within
|
Q+5
|
|
27
|
As per resolution matrix mentioned
in psm if resolution is to be given by me or to be escalated to dh, the
resolution is to be communicated to the client within
|
Q+2
|
|
28
|
As per psm managing queries is part
of
|
Sales
process
|
|
29
|
as per resolution matrix mentioned in psm if
resolution is to be given by rh, the resolution is to be communicated to the
client within
|
Q+7
|
|
30
|
UCID refers to
|
Unique
customer id
|
|
31
|
Operation spoc will assist the
client in operations
|
True
|
|
32
|
In case a client requires more times
to decide me will
|
Plan
for a subsequent meeting
|
|
33
|
Me will ensure that ucid has been
created within ----------- days after sign in the contract
|
3
|
|
34
|
Kam will manage the overall business
relationship with client
|
True
|
|
35
|
If sales deal is not closed in first
meeting me will not ask for second meeting to help him in reaching a decision
|
False
|
|
36
|
For any postal enquiry from the
customer a toll free help line number provided by the department is
|
1800
266 6868
|
|
37
|
BNPL stands for
|
Book
now pay later
|
|
38
|
In BNPL service the contractual
customer is offered credit for
|
One
month
|
|
39
|
Depending upon the various slabs of
monthly business dop offers discount to the corporate customers
|
Up
to 20%
|
|
40
|
For contractual customers DOP offers
cod facility
|
Up
to 50,000/-
|
|
41
|
In website of Indiapost various
facility of ecommers bulk customers are mentioned in the option of
|
Business
solution
|
|
42
|
In website of Indiapost detailed
description about manner of packing of parcel is mentioned in
|
Packaging
tips
|
|
43
|
In BNPL scheme a system generated
bill will be generated at the end of the month and will be sent to customer
-------- days
|
7
|
|
44
|
If customer fails to pay BNPL bill
within prescribed limits , he will be liable for a penalty of
|
12%
|
|
45
|
If one of the central govt.
Departments wants to avail BNPL service security deposit bank guarantee is
required to be furnished by the department
|
False
|
|
46
|
Provision of additional discount of
----- percentage is made for contractual customer availing advance deposit
instead of BNPL credit facility
|
1%
|
|
47
|
As per psm responsibility to help
the client for documentation for foreign parcels is given to
|
Spoc
|
|
48
|
Last stage of sales process is
|
Follow
up
|
|
49
|
Monthly exception report will be
generated by --------- from csi system
|
Dh
|
|
50
|
A parcel can be insured for maximum
amount of rs
|
1
lakh
|
|
51
|
Insurance is not compulsory for the
parcel containing
|
Printed
material
|
|
52
|
Insurance charges for a parcel of rs
200 are
|
Rs
10/-
|
|
53
|
A parcel can be insured for maximum
of rs ------- a branch post office
|
Rs
600/-
|
|
54
|
In case of damage of an insured
parcel the compensation will be
|
Insured
amount or actual value of the parcel whichever is less.
|
|
55
|
In psm with reference to sales
process first stage of prospecting is
|
Identifying potential leads
|
|
56
|
-------parcel service not included
in psm
|
Ordinary
|
|
57
|
As mention in parcel sales manual,
if approximate business is more than 60 lacs and less than or equal to 1
crore per annum, the
sales presentation will be made by
|
Dh
|
|
58
|
As per psm website for sales
dashboard is
|
Apps.cept.govt.in
|
|
59
|
Parcel directorate was formed in the
year
|
2018
|
|
60
|
As mentioned in psm, if approximate
monthly business is more than 1crore
per annum the sales presentation will be made by
|
Rh
|
|
61
|
In parcel sales manual sales process
has been divided into
|
5
stages
|
|
62
|
As per psm first stage of sales
process is
|
Prospecting
|
|
63
|
Monthly exception report will be generated
by------ from csi system
|
Dh
|
|
64
|
For the easy postage calculation ,
dept has developed an mobile app known as
|
Post
info
|
|
65
|
If monthly international ems revenue
is above 5000000 discount at the rate
|
15%
|
|
66
|
Full form of ems is
|
Express
mail service
|
|
67
|
UPU’s ems product is known as
|
Ems
speed spost
|
|
68
|
Minimum weight of unregister parcel
in kgs
|
4
|
|
69
|
What is the maximum weight allowed
for booking of sped post parcel
|
35
kg
|
|
70
|
Charges of unregister domestic
parcel ofv 420 gms is rs-----
|
19
|
|
71
|
ITPS was started on
|
09.10.2018
|
|
72
|
What is the provision for
compensation for loss of speed post parcel?
|
Rs
1000 or double the speed post charges whichever is less
|
|
73
|
What is the provision for
compensation for delayed delivery of a speed post parcel?
|
Refund
the speed post charges`
|
|
74
|
In case of receipt of a torn or
damaged cod parcel, it is advice to customers to
|
Refuse
|
|
75
|
After serving intimation slip ,the
customers is required to get his parcel from the post office with in
|
7
days
|
|
76
|
Information sheet used to inform
customer regarding receipt of a damaged parcel is called
|
Intimation
slip
|
|
77
|
Fee for acknowledgement due is
|
Rs
3
|
|
78
|
Fee for registration is rs
|
17
|
|
79
|
For calculation of volumetric
weight, all the dimension of the parcel will be measured in term of
|
Centimeter
|
|
80
|
Charge for the post card containing
printed material is
|
6
|
|
81
|
Postage charges for blind literature
packet weighing 5 kgs are
|
Nil
|
|
82
|
Postage charges for an inland letter card is
|
Rs
2.5
|
|
83
|
Charges for local speed post article
weighing 40gms , are Rs
|
Rs
15
|
|
84
|
By which option in Indiapost web
portal , we can find status of the accountable article after booking
|
Track
and trace
|
|
85
|
Status of register complaint can be
tracked in track n trace position of Indiapost
|
True
|
|
86
|
Which is the easiest option for a
corporate customers to track his bulk parcel
|
By
creating his own user id on Indiapost web portal as corporate customers
|
|
87
|
Where is the sign in option to
create user is located on Indiapost website
|
On
top left portion of home page
|
|
88
|
After log in by user id , which menu
is to be clicked for detailed reports of the parcels
|
Tool>
article tracking reports
|
|
89
|
What a corporate customers receive
in email after registering basic details
|
User
id, customer id and one time password
|
|
90
|
The amount of cod
to be handed over to the sender of the cod parcel will be
|
Cod
account after deduction of GST and commission of Dept
|
|
91
|
The amount of the COD will be paid
to sender by
|
By
cheque by the booking office or any other office selected by sender
|
|
92
|
COD refers to---
|
COD
|
|
93
|
In case of more than 1 communication
in a parcel, addressee denies to pay the fine and parcel is returned to
sender. In such case, sender will be required to pay the fine
|
True
|
|
94
|
In case of suspicion of more than 1
communication to sender in parcels are marked as ----and sent to ---- post
office
|
Door
delivery, origin
|
|
95
|
If more than one communication is
found in a parcel, ---- the postage amount of all the additional written
communication will be taken as fine
|
Double
|
|
96
|
Gold or bullion exceeding rs -----
are not allowed to be transmitted parcel
|
50000
|
|
97
|
Tickets and advertising material
related to lottery are allowed to be transmitted by parcels, if organized or authorized by
govt
|
True
|
|
98
|
According to rules, how many written
communications to sender are allowed with a parcel
|
2
|
|
99
|
Aqll the international parcels can
be exported through
|
FPO
|
|
100
|
In postal bill of exports , iec
refers to
|
Import
export code
|
|
101
|
After affixation of tracking number
by postal authority at FPO , PBE shall be brought to proper officer for grant
of ----
|
Pass
it order
|
|
102
|
In postal bill of exports , MEIS refers
to
|
Merchandise
exports from India scheme
|
|
103
|
In case of exports, not involving
ecommerce----form shall be used
|
PBE
III
|
|
104
|
After giving the first notice for
how many days will the parcel be kept in deposit
|
7
days
|
|
105
|
Select course of action to be taken
in case of absence of addressee at first delivery attempt
|
Intimation
will be served
|
|
106
|
What is the additional charge to be
avail redirection facility beyond jurisdiction of delivery post office for
parcel
|
50%
of ordinary postage
|
|
107
|
In which document, information to
delivered the parcel to the authorized person is noted
|
Book
of information
|
|
108
|
What is the validity period for new
address noted in book of addresses
instruction
|
3
years
|
|
109
|
What is the additional charge of
facility to authorized some other person to receive the parcel on behalf of
the addressee
|
Free
of cost
|
|
110
|
The amount of cod to be handed over
to the sender of the cod parcel will be
|
Cod
account after deduction of GST and commission of dept.
|
|
111
|
Maximum compensation for lost or
damaged domestic registered parcel can be
|
1000
|
|
112
|
In case of export by an e commerce
saler through postal channel ----- will be required to be attached
|
PBE
I
|
|
113
|
SDR stand for
|
Special
drawing right
|
|
114
|
EDD stand for
|
Expected
date of delivery
|
|
115
|
As per psm responsibility to resolve
delivery issue of balk customers is upon
|
Delivery
office SPOC
|
|
116
|
Official twitter id of India post is
|
@indiapostoffice
|
|
117
|
Option to register your grievance on
the home page of Indiapost portal is
|
Register
your complaint
|
|
118
|
Depending upon the various slabs of
monthly business, DOP offers discount to the corporate customers upto
|
30%
|
|
119
|
Cold canvassing is one of the method
of identifying potential leads
|
True
|
|
120
|
What is the maximum weight limit for
an international air parcel
|
Generally
20 kgs but depend upon rules set by concern destin122ation country
|
|
121
|
ITPS facility is available for
|
Countries
nominated under UPU
|
|
122
|
While registering your complain on Indiapost
portal you may upload supporting document -----
|
500kbs
|
|
123
|
How will the sender know the number
of parcel for which he has not received cod payment yet
|
He
can log in Indiapost web portal with his credential and get the details
|
|
124
|
In ITPS a massage sent to
destination operator by the dispatch operator for prior information is called
|
Predes
|
|
125
|
Marketing shall be responsible for identifying at least ---- leads per year out of which at least ----- of the
leads should be qualified leads
|
600,50%
|
|
|
|
|
