Postal HSG – I & II (Training guide). PTC (Postal Training Centre, Saharanpur -247002) Training Guide for Post Office HSG I & II Training Guide 2022.
Download HSG I II PTC Training guide in PDF
Sl.No Topic Page No.
1 Module 1_PO Management
2 About the department 2-15
3 Managing operations 16-36
4 Savings Bank 37-62
5 Marketing 62-74
6 Module2_understanding operations
7 PRODUCTS & SERVICE 75-89
8 INLAND MAILS 90-97
9 FOREIGN MAILS 98-101
10 RULES _POSTAL OPERATIONS 102-111
11 PLI & RPLI 111-132
12 CLAIM SETTLEMENT 133-140
13 REVENUE PROTECTION 141-145
14 CCS CONDUCT RULES 146-149
15 Philately 150-158
16 CCS (CCA) RULES - 1965 159-170
17 RTI Act. 2005 170-175
18 IT MODERNIZATION PROJECT 176-185
19 Module3_Technology Management 186-198
20 AADHAAR 199-207
21 CSI 208-224
22 RICT 224-227
23 Customer Care & Grievance Handling System 228-230
24 Module4_Self Development
25 Communication Skills 231 -233
26 Team Building 233-237
27 Gender Sensitization 237-239
28 Leadership 239-241
29 Time management 241-243
