MCQs On Treatment of Undelivered Articles, Multiple choice questions and answers (MCQs) on Post Office Guide Part 1 Clause Nos 74-82 (Treatment of Undelivered Articles , Complaints and Enquiries). SOP, Short Notes, PPT, PDF, Quiz,Online Test, Mock Test, Previous Questions and Answers, Solved Papers.Useful for Postal Exams/LDCE IPO Exam/PS Group B Exam/LGO Exams/GDS to Postman/MTS/Mail Gaurd/PA/SA Exams in postal department.
1. Which one of the following statement is False in case of articles, which comes under Undeliverable Articles?
A The addresses of which are so illegible to render delivery impossible
B The addresses of which are so incomplete to render delivery impossible
C Articles wrappers get lost or detached
D Article addressed to person is dead and there is no person to whom the article could properly be delivered
2. Articles, the addresses of which are so illegible or incomplete as to render delivery impossible or whose wrappers get lost or detached, should be
A Returned to sender at once
B Sent to RLO at once
C Returned to sender after seven days of receipt
D Sent to RLO after seven days of receipt
3. Articles, the addressees of which are not known or have left the station of address without intimating their fresh address to the post office or are not found at the address given on articles should be
A Kept in deposit for a period of seven days after all enquiries to find the addressee have proved successful
B Sent to RLO after seven days of receipt
C Kept in deposit for a period of seven days after all enquiries to find the addressee have proved unsuccessful
D Returned to sender at once
4. If a person, after taking delivery of an article on which any postage or other sum or customs duty is payable, refuses to pay the amount marked as due, it will be
A Recovered from him in the same way as a fine imposed under the Indian Penal Code
B Recovered from him in the same way as a fine imposed under the Post Office Act
C Concessional charges will be recovered on the discretion of Post Master General
D Recovered from him in the same way as a fine imposed under the Post Office Rules
5. Who is the competent Authority to whom complaints should be addressed?
A Sub Postmaster
B Postmaster
C Inspector Posts
D Supdt of Post Offices
6. Complaints against the service including reminders to previous complaints addressed to any officer of the Post Office, will be accepted for transmission_____ if tendered open or in an open cover at any Post.
A With Registration charges
B With Postage charges
C Free of charge
D With Prepaid charges
7. A Circle Complaints Officer _________ is attached to the Headquarters of each Circle to ensure proper attention to and expedite the disposal of public complaints.
A Gazetted Officer
B Public Administartion Officer
C Investigation Officer
D Vigilance Officer
8. What is the time period within which complaints relating to money orders should be made?
A Six Months from the date of issue of the money order
B Twelve Months from the date of issue of the money order
C Three Months from the date of issue of the money order
D Twenty Four Months from the date of issue of the money order
9. Which one of the follwing partticulars is not necessary for raising complaint related to loss of or delay to unregistered mails?
A Person posting the article. In cases of delay, the wrapper of cover should be sent.
B Full address on the article
C A copy of the receipt
D Time and date of posting
10. Department of Posts rolled out IPCC (India Post Call Centre) through IVRS at
A Delhi
B Varanasi
C Patna
D Mumbai
