IPPB DOP AROHAN 4.0. 26-27th MAY, SHIMLA.
SYNOPSIS
Download DOP IPPB Arohan 4.0 in PDF
Background:
Department of Posts (DoP) has
been the backbone of the country’s communication for over 160 years with a network of 1,60,000 Post
Offices, approximately 90% of which are in rural areas. DoP has been providing access to
financial services through Post Office Savings Bank for over 130 years and to a range of savings
schemes and social security schemes along with
direct benefit transfers, therefore playing a crucial role in the
country’s socio-economic development
With an aim to catalyse access to formal financial services through its extensive postal network to push the mandate of Financial Inclusion to every household, DoP began the process to setup a universal bank in 2013. Setting up of India Post Payments Bank (IPPB) under differentiated bank category in 2017 was its first step in this direction.
One of the key element identified
for the success of the IPPB was to build a platform where the leadership team
of both the entities can come together and brainstorm towards strategic
initiatives that they have to take together to achieve their shared goals.
Thus, AAROHAN was started in 2017 with its first meet conducted in December
2017 in the august presence of the then Hon’ble MoSC. Since then AAROHAN has been
conducted every year with only exception being year 2021 due to COVID pandemic.
Every edition of AAROHAN has been a successful event where all Head of Circles
from DoP and leadership team of IPPB had participated to chalk newer path to
progress and exploring newer opportunity with renewed commitment towards better
collaboration and execution for on-ground success.
Aarohan 4.0: 4th Edition of DoP &
IPPB Synergy Meet (please see
Annexure 1 for
program schedule):
AAROHAN 4.0
was another such meet in this series that was conceived with an idea to
carry on with the strengths showcased in the past but this
time the setting was chosen to be away from
the humdrum of
urban chaos of New
Delhi. AAROHAN 4.0 was conducted during 26th & 27th May
2022 in Shimla with abundant serenity and
an opportunity to
2 break away from the mundane for
the participants. The theme of AAROHAN 4.0 was a quartet with 4
pillars of SHARED
VISION, MUTUAL INTERDEPENDENCE, COLLABORATIVE ALLIANCE AND TRUST &
COMMUNICATION.
The 2-day meet of senior
functionaries of Postal Department and
India Post Payments Bank (IPPB)
started with an agenda to
discuss and deliberate ways to further
deepen Financial Inclusion drive in the country and to provide banking
solutions to every citizen of India. DoP & IPPB reinforced their commitment
to work on the vision of Prime Minister’ Digital India initiative to promote
the digital payments and bring digital banking services to every nook and
corner of the country in a customer friendly manner.
The meeting was
inaugurated by Shri. Alok Sharma,
Director General Postal Services
in august presence of Shri Sanjay
Sharan, Member (Technology),
Ms. Vandita Kaul, CPMG (Himachal Pradesh), Shri J Venkatramu,
MD & CEO (IPPB), Ms. Seema Singh, CHRO (IPPB) by lighting the lamp. Chief PMsG of 23 Postal
Circles and other senior
functionaries of the Department and IPPB
were present on the occasion.
Discussions were held today to further
strengthen the synergy between the Post Office and IPPB operations.
Day 1 interactions:
Among the key points during the Day-1 of the
meeting, the idea of offering
IPPB and DoP services as One Nation One Service Platform for the next billion customers was one of
the prominent one.
A need was felt for better coordination between the two organizations in terms of providing financial services like Fasal Bima Yojana, General Insurance, Aadhaar based services like seeding of account for receiving DBT, mobile updation in Aadhaar and Aadhaar enrolment for children less than 5 years of age using the technological expertise of IPPB with the trusted support and reach of DoP. The launch of Fincluvation as a joint initiative to collaborate with fintechs to solve some of the most complex challenges in the domain of Financial Inclusion was also discussed.
Keynote Address
The Director General (Posts)
delivered the keynote address highlighting how IPPB came into existence &
began its Journey Beyond Barriers on
September 1, 2018 with a vision to build
the most accessible, affordable and trusted bank for the common man in India,
in order to fulfil the vision of our Hon’ble Prime Minister Shri Narendra Modi of providing banking to the last mile, to promote financial inclusion, and create
Economic transformation at the
grassroots through a technologically enabled
bank on the
foundations of a
legacy institution, the
Department of Posts (DoP). Key highlights of the session were,
✓ He stressed on the role IPPB is playing in digitization of Post offices which will facilitate customers in all corner of the country to access Banking at their door steps. He christened our humble Dakiyas as a Chalta Phirta Bank who is serving customers
with only a mobile phone along with
a bio-metric authentication device.
3
✓ He shared his vision on how in the long run, once customer start using IPPB Mobile
Banking, it will reduce the rush from
Post Offices counters & will
enhance the DOP
employee productivity.
✓ He shared his belief that with IPPB,
Department of Posts will also earn good revenue
in coming times as increase in IPPB
acceptance in market will increase the revenue &
market valuation too will increase multi fold. Being Promotor with 100% equity, any
increase in valuation of the Bank
will directly add the
department revenue. He also
shared how IPPB is also providing opportunity to Department employees to serve in
Bank
on deputation which is helping
them to enhance their
skill sets & also offer
parallel opportunity to grow faster.
✓ He shared his ideas about the new avenues
to the Postman and GDS as given below,
−
Postmen and Gramin
Dak Sevaks (GDS)
are the trusted
representatives of
Department of Posts among the society. With the integration of IPPB and DOP,
more than 2 Lac Postmen and GDS have been
equipped with smartphones
and biometric devices to
provide Doorstep Banking Services.
−
The Postmen today have attained the social stature of banking representatives of
IPPB who is financially
literate to carry out cash in cash out
transactions and also
offer a complete
suite of banking services in the remotest
parts of the country,
giving a fresh impetus to
financial inclusion.
−
In order to train these Postmen and GDS, DoP and IPPB collaborated to initiate
one of the largest ever Financial Literacy programme by
investing over 1 Crore
man hours
in training and
certifying Postmen and
Grameen Dak Sevaks
as
Banking Service providers. This has also improved the skill sets of GDS &
Postmen. They are now being
treated as financial advisor in the Market and gaining
reputation among their service
areas.
−
Today, Postman is not just
who delivers post but the
go-to-person for availing
banking services especially in
rural areas where the bank branches are
difficult to
reach.
−
In addition to the improved Social status, IPPB is also providing the
GDS/Postmen
to improve their income by
doing IPPB transactions, acquiring accounts etc.
−
The incentives earn is over and
above their salary by
achieving the designated
targets. We are also recognizing the efforts of DoP counterparts and has
implemented success model
while rewarding people for their efforts
− In order to
motivate the GDS and Postman, IPPB
has carved out an attractive
incentive structure.
−
Periodic campaigns and
login days have motivated
and mentored DoP circle
counterparts to
contribute to the IPPB
business and revenues and
thus earn
handsomely.
4
−
IPPB can further help in
▪ Increasing the DOP financial Product sales
▪ Activate sleeping accounts
✓ He envisioned the Road Ahead as,
−
The Finance minister announced
in her Budget 2022
speech that all 1.5 lakh
branches of Post Office will be linked to the core
banking system by the end of
2022. The
step will further
strengthen the post
office infrastructure thereby
empowering them
to offer digital
banking experience and
supporting the
government’s plan to enhance
the digital ecosystem in the country.
−
IPPB and DoP supports the Government’s plan to digitize all the post
offices across
the country and is committed
to work with Department of Posts to provide full digital
banking experience to its
customers.
−
IPPB is committed to provide a
fillip to a less cash economy and contribute to the
vision of Digital
India. IPPB’s motto stands
true - Every Customer is
Important,
Every Transaction is
Significant and Every Deposit is Valuable.
Business Presentation
Day 1 also had presentations from
Sales & Marketing team providing
overview of last year’s business progress,
key achievements, marketing initiatives,
and strategy to meet
current year’s revenue targets.
It was followed by presentation from
HR team providing details on Human Resource Functions, Concordance of DoP
and IPPB Hierarchy, Role
of IPPB Team, Training
Process, End user Training
data, Deputation/ Engagement from
Dept. of Post with a Manpower
Overview to provide overall
picture on the HR front.
This was followed by presentation by Product team showcasing the set of current products offering to IPPB customers/ merchants, customer of other banks, Post
Office customers & other Govt. to Customer services. It also
provided glimpse to the suite of upcoming
products that are currently at various
development stages. It talked about Life Insurance (Pension & Annuity
products), General Insurance
(Health), International
Remittances (inward) at the
doorstep, Pre-priced Accounts, Cash Management Services to entities that can be
on-boarded
5
as new billers, Card-less Cash
Withdrawal facility etc. for retail customers. Similarly, for small merchants
the upcoming products suits included
Instant Small Merchant On boarding (with instant QR
issuance), UPI payments
in Merchant app,
Aadhaar based Payments
@ Merchants (Aadhaar Biometric), Large Merchant Solution (DoP QR)
etc.
For Post Office customers, E-KYC services for Digital POSB and other scheme account opening, Aadhaar enabled biometric payment to POSB customer, UPI enablement, BHIM UPI for POSB Accounts - Fully functional net banking and mobile banking applications with all features including paperless customer on boarding facility was discussed. Towards Open banking, IPPB suggested that it is looking forward to Open API based access to IPPB services to neo-banking platforms. It also suggested enhanced security control in IPPB Mobile Banking app & UPI PIN Set/Reset through Aadhaar + OTP under enhancement projects taken up internally. Day 1 session concluded with open house and feedback session conducted by Member (Technology).
