Settling of claims in respect of POSB Accounts having DBT credits Post date of death of the account holder for various schemes — Reg
Ref : Fresh
This office is in receipt of various references from Regions and Divisions seeking clarification for settlement of POSB death claim cases where the DBT credits are found in the SB account post date of death of the account holder.
The DBT credit includes benefits from various State and Central sponsored welfare schemes for which the POSB accounts of beneficiaries are mapped. RGRHCL, PM KISAN, MSP, Crop Insurance, Kisan Samman Yojana, PMAY, Gas/Oil subsidy etc., are a few examples of DBT credits being credited to POSB accounts.
The issue was taken up with RB division of Directorate and various state Government Departments from this office requesting for welfare scheme-specific Standard Operating procedures (SOPs). However, no response has been received so far in this regard.
The claimants are repeatedly approaching Post offices, Division/Region/Circle offices in many instances seeking immediate settlement of the amount in favour of nominee. It is noteworthy to mention that in few cases the amount kept pending are above Rs.50,000/-. Such cases would attract major public complaints if not dealt with immediately.
With this backdrop, I am directed by the Competent Authority to convey the following:
1. The settlement of claims for aforementioned POSB accounts having DBT credits post date of death of account holder may be processed as per instructions contained in SB order No. 31/2020 and other relevant existing POSB rules dealing with POSB claim closure.
2. These instructions are to be adhered to until a revised process or SOP is prescribed separately for handling claim closure of POSB accounts mapped with DBT credits.
The instructions may please be circulated to all post offices for needful action
