1. Operational Network and History in RMS 01
2. Working in Post Offices 42
3. Savings Scheme 57
4. Accounting in Post Offices 68
5. Finance & Accounts 71
6. Citizen Charter 71
7. Aadhar Enrolment 72
8. ePost Office 73
9. Digital Transactions 74
10. International Mails 76
11. Postal Stores Depot 78
12. Circle Stamps Depot 81
13. Accounting Network of Post Offices 82
14. Claim Settlement 85
15. Philately... The King of Hobbies 89
16. CCS (CCA) Rules 93
17. CCS (Conduct) Rules 105
18. Constitutional Provisions 112
19. FR & SR 114
20. Leave Rules 122
21. Advances 126
22. Welfare 128
23. Central Administrative Tribunal 134
24. Gramin Dak Sevak (Conduct & Engagement) Rules 139
25. Disciplinary Proceedings 168
26. Consumer Protection Act, 2019 198
27. Gender Sensitization 202
28. Right to Information Act, 2005 204
29. Annual Performance Assessment Report 220
30. Pension Rules 232
31. Public Procurement 239
32. Change Management 243
33. Communication Skills 247
34. Stress Management 259
35. Creative Thinking 261
36. Decision Making 263
37. Problem Solving 265
38. Customer care 267
39. Business Etiquette 269
40. Interpersonal Skills 285
41. Leadership 289
42. O&M (Organisation & Methods) 305
43. Record Management & Preservation of Records 309
44. Building 312
45. Role of Inspector Posts 316
46. Role of Inspector RMS 324
47. Establishment Branch 328
48. Establishment Review 329
49. Vigilance 332
50. Investigation 333
51. Inspection 336
52. Market Research 338
53. Business Plan 351
54. Customer Relationship Management (CRM) 354
55. Financial Analysis 358
56. Data Collection & Sampling Techniques 365
57. New Services 374
58. Revenue leakage – preventive measures 392
59. Customer care and Grievance Handling 398
60. Basics of Investigation/ Inspection in a computerized office 400
61. Inspection of Post office in CSI/CBS Environment 403
62. Role of Manager Speed Post 420
63. Technology Management 424
64. India Post Projects 43
