SB Order No. 34/2021 Amendment to Rule 147(16) of POSB CBS Manual and Rule 16 of POSB Manual Volume II - Regarding
File No. FS- 10/17i2020-FS-Part(1) Government of India Ministry of Communications Department of Posts (FS Division)
Postmaster General, Chhattisgarh Circle, Raipur in his DO letter No. SBI2-2TlPublic Grievance dated 20.t0.2021 expressed the difficulties in implementation of Rule 747Od of POSB (CBS) Manual which is relating to fixing of separate business hours for agents and suggested to consider the revision of the said rule.
2. The issue was examined in detail in this office and accordingly it is decided to amend the provisions of Rule 147(16) of POSB CBS Manual circulated through SB Order No. 09/2018 dated 17.07.2018 and Rule 16 of POSB Manual Volume II. The texts of the amended provisions are given below.
Rule 147 (16) of POSB CBS and Rule 16 of POSB Manual Volume II :
Facilities to be provided to agents by the Post Office : A separate business hours for acceptance of business from agents during the business hours of the post offices shall be fixed by the authority competent issue Notice of Hours of Business according to the local convenience of the post office, in order to ensure that the agents can come and transact their business durin,9 these hours. It should be ensured that under no circumstance's, service to the general public is affected due to fixing of separate business hours (or) agents. Further the Postmasters shall also accept the agents’ transactions beyond the hours fixed for agents during the business hours, whenever there is no rush at the counter for transactions.
The agents should be provided cooperation by postal staff whenever they attend the post office to transact their business during business hours fixed for them. They should be treated with all courtesy and allowed to come inside the post office public hall during their business hours.
