Generally if the investor/depositor of an account expires then the accounts associated with that investor/depositor can be claimed by the claimant ( Nominee if available or Legal heir) which is known as Claim Closure. Here is the process for that given by India post Finacle guide.
We initially take all the supported documents and after proper verification of documents the concerned higher level official will sanction the claim closure.
Claim closures for any account should be done only after sanction by the sanctioning authority.
After sanctioning, claim closures can be done in any CBS office as per the SB order 08/2015 Scenario 5 and Scenario 6.
Step By Step Procedure in Detail - India Post Finacle Guide
Change the depositor status to Deceased at CIF Level
- Before invoking the closure menu we have to make the customer status to Deceased and enter the date of death at CIF level using the menu CMRC.
- In counter PA login invoke the menu CMRC and select the function as Modify
- Enter the CIF id and then click on Go(F4).
- In the customer details enter the following detailed
a. Change the Customer status to "Deceased"
b. Enter the filed Date of Death __________
Then click on Submit(F10) and verify in the same menu in supervisor login.
Closure of the account using the reason code as Death claim
After modifying the customer status to Deceased then we have to proceed for the account closure.
Use the account closure menu for the respective scheme i.e.
For SB/PPF account -- Use the menu HCAAC.For RD account-- Use the menu CRDCAAC.For NSC/KVP certificates--- Use the menu CSCCAAC.For MIS/TD/SCSS account--- Use the menu HCAACTD
For example if we are closing the SB account then invoke the menu HCAAC.
Then enter the below details
Enter the field account ID __________
Select the Transaction Type as "Transfer"
Enter the Transaction A/c ID. "Postmaster A/c id" (SOLID+0340) because payment of claim closure should be through cheque only.
Then click on GO (F4)
Then click on Closure tab and in the closure reason column select the reason code as "DTCLM" (This is mandatory for claim closures as the system will calculate the interest based on the closure reason code).
Then click on Submit (F10) and verify in the supervisor login.
Note 1:
1.After successful closure of account using the claim closure then make the CIF as Suspended by using the menu CMRC so that no one will open the accounts using the Deceased CIF.
2.Some of the users are changing the CIF status to Suspended CIF before closure of account which results in the error while closing the account hence make sure close the account and then change the CIF to suspended state.
Note 2: PPF Claim Closure must be initiated in One Supervisor login and has to be verified in another supervisor login. So, PPF Claim Closure requires two supervisor logins.
