SOP for Appointment of Individual Business Correspondent (s) & NSSO agents as IPPB BCs
Contents 1. OBJECTIVE
2. APPOINTMENT OF BCs
3. TYPE OF BUSINESS CORRESPONDENTS TO BE ONBOARDED
a) STANDARDIZED AGENCY SYSTEM (SAS)
b) INDIVIDUAL BCs
4. BUSINESS CORRESPONDENT (BC) OPERATING MODEL
5. BRIEF PROCESS FLOW
6. SELECTION OF AGENTS
a) ELIGIBILITY CRITERIA FOR SELECTION AS BC
b) ASPECTS TO BE CONSIDERED WHILE SELECTING INDIVIDUAL BCs
c) SELECTION PROCESS
7. BRANDING AND DISPLAY AT THE BC OUTLET
8. DO’s AND DO-NOT’S BY THE BC
9. ONBOARDING THE BCs
a) TRAINING TO BCs
b) ACCOUNT OPENING OF BCs
c) DEPOSIT
d) ACCOUNTING ENTRIES
e) DEVICE POLICY
f) AMS ONBOARDING
g) Submission of documentations to C.O. by Circle Heads
10. MATM AND OTHER APPLICATIONS
11. LIST OF BUSINESS SERVICES TO BE PERFORMED BY THE BC
12. BUSINESS OPERATIONS BY THE BC
13. PERFORMANCE BENCHMARKS:
14. INCENTIVE STRUCTURE
15. MIS ON INCENTIVES
16. ACCOUNTING AND RECONCILIATION
17. RENEWAL OF BC ENGAGEMENT
18. TERMINATION PROCESS
19. REFUND OF SECURITY DEPOSIT
20. FORFEITING OF DEPOSIT
21. REPRESENTATIONS FROM THE BC
22. USE OF INFLUENCE TO APPOINT BC
23. GENERAL GUIDELINES ON CONTROL, SUPERVISION, MONITORING
24. RESPONSIBITLITY MATRIX
25. CUSTOMER SERVICE
26. FAQs
27. ANNEXURES
