No. 40-6/2021-pig Government of India Ministry of Communications
RB & Planning Division To, All Heads of Circles, CGM (Vig)/CGM (Parcel)/CGM (CEPT) Dak Bhawan, New Delhi Dated:. 12th October.2021
Subject: Dak Mitra - Proposal for Revamping of Franchisee scheme
The current Franchise model has shown downward trend in terms of business and transactions. The model is restrictive in nature, due to limited products, limitations of bulk booking etc. Further there is dependency on link Post Office marred by wait at PO counters, no technology-based interface for real time data flow with delays in payment of commission, to the franchise as the process is manual and demotivates the franchise.
In addition to this less amount of incentive payment, non-distinctive of weight and distance also impairs booking of long-distance articles as well as parcels. It further does not facilitate institutions & co-operate franchise to participate.
As a policy matter, it is proposed that all the schemes Franchisee outlet, Postal Agent, OPA & PSSK needs to get subsumed into one. At this stage, proposal document for the Revised Franchisee Scheme as DAK-MITRA is attached herewith for your parawise comments/suggestions before finalization. Your comments may kindly be forwarded to this office by 25/10/2021.
This issues with the approval of competent authority
